Lori Jo Vest
Lori has spent 25+ years of her career helping companies and brands create connected, positive relationships with people (aka consumers). She’s worked with companies - large and small - to help them drive sales results through business development, digital marketing and customer service.
Now in pursuit of a long-time dream of a "laptop lifestyle," Lori left corporate America in early 2018 and co-founded PopSpeed Digital Marketing with her husband, Ron Wingard.
Lori has co-authored two books about connecting with customers so that they become loyal fans. The first, Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan is currently in print in both English and Chinese. In May 2016, the second book, Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty, was released and became an Amazon bestseller in the customer service category in Canada, Germany and the U.S.